Patient FAQs


Q: Do I need a referral?
A: Yes. To obtain a rebate from Medicare you will require a current referral. Referrals most commonly come from a GP or specialist. It is the patient’s responsibility to obtain a referral.

Q: How long does my referral last?
A: Referrals from a GP will last for 12 months. Referrals from a specialist will last for 3 months.

Q: Can I claim on my private health insurance for my consultation?
A: No, as it is an outpatient service. Your health fund only covers for inpatient services or day admission stays.

Q: Are all of endosQ’s doctors gastroenterologist?
A: Yes. All of our doctors are gastroenterologists.

Q: Can I claim on the payment for the prep kit?
A: This is not claimable through Medicare. However, it may be claimable (partial or whole) through your private health fund. Please note not every health fund will do this. Please phone your health fund for more information.

Q: What are the fees involved with having a procedure?
A: The hospital account will be payable on the day of your procedure. If you have private health insurance, please confirm with your insurer that you are covered as a private patient and you are covered for the specific procedure. If you are covered under your private health you will need to pay your hospital excess on the day of your procedure.

If you do not have private health insurance please contact the rooms for the costs involved with your procedure.

Q: Is payment required on the day of my procedure?
A: For all patients, payment is required the day before your procedure. Please phone the EndosQ Mackay office on 07 4942 3777, or the EndosQ Paddington office on 07 3367 1065, to arrange payment.

Payments for the hospital and anaesthetist will be required on the day of your procedure.

Q: What if I need to cancel my procedure?
A: We understand that sometimes things come up that are outside of your control. Please contact the rooms as soon as possible to arrange another suitable time for your procedure.

Q: What if I need to cancel my consultation?
A: Please call the relevant EndosQ office ASAP to cancel or reschedule your consultation as this appointment can be utilised by another patient.

Q: How much time do I need to take off work after my procedure?
A: You will have been given intravenous sedation. You must not drive a motor vehicle for 24 hours, or operate machinery, sign any legal documents, make major decisions or care for children for at least 12 hours after your procedure.

Q: Can I get a medical certificate?
A: Yes. Please phone the office to request a medical certificate. It will be available for collection on the day of your procedure.

Q: How will I feel afterward the procedure? Will I need someone to drive me home?
A: After your procedure you may experience mild bloating and crampy wind pains that should resolve spontaneously or minor bleeding from the bowel. You will have been given intravenous sedation.

You must have a responsible adult escort you home and stay with you overnight. You must not drive a motor vehicle for 24 hours, or operate machinery, sign any legal documents, make major decisions or care for children for at least 12 hours after your procedure.

Things to watch out for after your procedure:
• Abdominal bloating
• Bleeding (non-minor)
• High temperature

Q: How do I obtain the results following my procedure?
A: Your referring doctor will receive a copy of your results. If further discussion or appointment needs to be made for follow up with the gastroenterologist one of our staff will contact you to organise a follow-up appointment.

Q: I am a DVA patient. Is there a cost involved for the prep kit?
A: No. There is no charge to you for your prep kit.

Q: What constitutes clear liquid?
A: Any liquid you can see through. This includes: water, light-coloured Gatorade (yellow/orange), lemon or lime cordial, apple juice, jelly (not red or purple), black tea or coffee, and clear soups or broths.